fbajj's Privacy Policy

Purpose and Scope of This Policy

fbajj operates a safe and transparent online entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") explains how fbajj collects your personal information, the purposes for which it is used, how long it is stored, and with whom it is shared.

This Policy applies to every person who uses fbajj's website, mobile interface, or related services. By using our platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using the service.

We may update this Policy from time to time. For any significant changes, we will display a notice on the platform. The latest effective date will always be shown at the top of this page.

Information Provided Directly by You

When you create an account on fbajj or contact us, we collect the following information:

• Identity Information: Full name, date of birth (for age verification), national ID number or passport number.
• Contact Information: Mobile number, email address.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers, bank account details (for transaction processing only).
• Password & Security Information: Login credentials stored in encrypted form.

Automatically Collected Information

When you use our platform, the following information is collected automatically through technical means:

• Device Information: Device type, operating system, browser type and version.
• Log Data: IP address, access time and date, pages visited, session duration.
• Cookies & Tracking Technologies: Session cookies, performance cookies, and preference cookies.
• Transaction Logs: Time, amount, and method details for deposits and withdrawals.
• Gaming Activity: Types of games played, betting history, and patterns of activity on the platform.

Information Received from Third Parties

In certain circumstances, we may receive information from trusted third parties such as payment processors and identity verification services. This information is used solely to improve service quality and prevent fraud.

How Your Information Is Used

fbajj uses your personal information for the following legitimate purposes:

What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. fbajj uses cookies to ensure the smooth operation of the platform and to improve your user experience.

Types of cookies we use:

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Used to analyze user behavior on the platform in order to improve the service.

Cookie Controls

You can control or reject cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some features of the platform to stop working properly and may affect your login session.

When Information Is Shared with Third Parties

fbajj never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity Verification Services: With trusted service providers for age and identity verification.
• Technology Infrastructure: With secure hosting and data storage providers who operate under strict confidentiality agreements.
• Legal Obligations: With relevant authorities to comply with court orders or applicable law.
• Fraud Prevention: With law enforcement agencies to prevent unauthorized activity.

International Data Transfers

If your information needs to be processed outside Bangladesh, we ensure that an equivalent level of data protection is maintained. All international data transfers are conducted in accordance with applicable laws and security standards.

How We Keep Your Information Secure

fbajj applies industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transfers between the website and servers are protected by industry-standard SSL encryption technology.
• Data Encryption: Sensitive data stored at rest, such as passwords and financial details, is stored using strong encryption algorithms.
• Access Controls: Only authorized staff can access your information, and only within the limits required for their role.
• Security Monitoring: Systems are monitored 24 hours a day to detect potential cyber threats.
• Regular Audits: Regular reviews and tests are conducted to ensure the effectiveness of security measures.
• Staff Training: All members of our team are regularly trained on data protection best practices.

While we make every effort to protect your information, it is not possible to guarantee 100% security for data transmitted or stored over the internet. If you become aware of any security vulnerability, please notify us immediately at [email protected].

How Long Your Information Is Retained

fbajj retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as required to meet legal obligations.

• Active Account Data: Complete profile and transaction history are retained for as long as the account remains active.
• Closed Account Data: Information required for legal accountability and dispute resolution may be retained for a specified period even after an account is closed.
• Transaction Records: Transaction records may be retained for an extended period to meet the requirements of financial regulatory bodies.
• Log Data: System logs and security data are generally retained for a shorter period.

Once retention is no longer required, we delete your information securely or convert it in a way that no longer identifies any individual.

Your Rights Regarding Your Information

As a user of fbajj, you have the following rights:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, provided it does not conflict with legal obligations.
• Right to Object to Processing: The right to object to the processing of your information in certain circumstances.
• Right to Portability: The right to receive your information in a structured, commonly used format.
• Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of consent.

How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us through our 24/7 live chat service. We will respond within a reasonable time after receiving your request.

For the purpose of confirming your identity, we may ask for additional information to verify your identity along with your request.

Policy for Those Under 21

fbajj's services are for users aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during account registration. If we learn that information from a minor has been collected by mistake, we will immediately close the relevant account and securely delete the data.

If you believe that a minor's information is present on our platform, please notify us immediately at [email protected].

Policy Updates and Change Notices

fbajj reviews this Privacy Policy from time to time and updates it as needed. The Policy may change based on service changes, new legal requirements, or user feedback.

For significant changes, we will display a clear notice on the platform and/or notify you at your registered email address. The "Effective Date" shown at the top of this page will always reflect the date of the latest update.

Continuing to use the platform after a revised policy has been published means you accept the updated policy.

Complaints & Dispute Resolution

If you have any concerns or complaints about this privacy policy or how your information is handled, we ask that you contact us directly first. We take every complaint seriously and aim to provide a resolution within a reasonable timeframe.